WELCOME TO THE CUSTOMER SERVICE DEPARTMENT

You can use our automated WEB service to process transactions on your account.

We will look up your account based on your telephone number and address. Your requests will automatically be updated to your account. If you have any questions or comments please call us at 888-969-0949.

 
 ** Name :   
** Home telephone number :       
** Numeric portion of address : 
    (ie 123 Main Street=123)
** Email :    
 **Security code from the image below:   
  
 
**required field                           

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SUBSCRIPTION TERMS: This subscription to New Haven Register is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this initial term. You may cancel or modify your subscription at any time by calling Customer Service at 1-888-969-0949. You will be billed at the interval you have selected, which shall be your SUBSCRIPTION TERM if you have OPTED OUT of SPECIAL EDITIONS. If you have not opted out, the term may be shortened if a SPECIAL EDITION is published during the term. You must cancel before your SUBSCRIPTION TERM in order to avoid charges for an additional SUBSCRIPTION TERM. No unused portion of a SUBSCRIPTION TERM will be refunded. No credit is offered for vacation service interruptions. All home delivery subscriptions will include the Thanksgiving edition charged at $3.00.

SPECIAL EDITIONS: All home delivery subscriptions will include up to four SPECIAL EDITIONS annually. These SPECIAL EDITIONS are New Haven Registerís largest editions of the year, and include magazine-style sections printed on bright white stock and content thatís useful long after the publication dates. Each Special Edition is $5.00. If you prefer not to receive these Special Editions, you may call subscriber services to OPT OUT. If you do not OPT OUT, the Special Editions will be automatically billed to your account and your subscription term will be shortened.

While most subscriber issues are corrected quickly with a simple call to subscriber services, there are occasions where disputes are not immediately resolved. To remedy this, we have joined cable companies, cellular providers and others in instituting an arbitration program. This simply means that if a consumer files a claim, arbitration allows a prompt resolution to the dispute without requiring either party to invest the time and expense of a lawsuit in court. As a subscriber, participation in the arbitration program is automatic. Details of this program can be found on http://local.digitalfirstmedia.com/common/dfm/arbitration.pdf. If you have questions regarding these policies, please call subscriber services. All new starts and previous accounts stopped for more than 30-days without a restart date will be subject to a $4.95 Activation Fee.